Refund Policy

1. Our Guarantee

We are confident in the quality of our French tutoring services. If you are not completely satisfied with your learning experience, you are entitled to a full refund under the following conditions:

2. Eligibility for Refund

You may request a refund if:

• You request a refund within 14 days of your initial purchase
• You have completed fewer than 50% of your purchased lesson hours
• You are a first-time customer

3. Refund Amount

Full Refund (100%)

You are eligible for a full refund if:

• You request within 14 days of purchase
• You have used less than 2 hours of your lesson package

Pro-Rated Refund

If you have used between 2 hours and 50% of your package, you may receive a pro-rated refund calculated as:

• Total paid amount minus the cost of hours used at the standard hourly rate

No Refund

Refunds are not available if:

• More than 14 days have passed since purchase
• You have used more than 50% of your lesson hours
• You have previously received a refund from Enprico

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to learn@enprico.ca with the subject line “Refund Request”
• Step 2: Include your account email address and order/transaction ID
• Step 3: Briefly explain the reason for your refund request (optional but helpful)

5. Processing Time

Once your refund request is received and approved:

• We will review your request within 2 business days
• Approved refunds will be processed within 5-7 business days
• The refund will be credited to your original payment method (PayPal)
• Please allow additional time for your bank or payment provider to process the refund

6. Subscription Cancellations

For monthly subscription plans:

• You may cancel your subscription at any time through your dashboard
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for partial months
• Unused hours do not roll over after cancellation

7. Exceptions

We may make exceptions to this policy at our discretion in cases of:

• Technical issues that prevented you from accessing lessons
• Significant service quality issues verified by our team
• Medical or emergency circumstances (documentation may be required)

8. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: learn@enprico.ca
• Response Time: Within 24-48 hours